Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the pet waste removal services ("Services") provided by Scooped LLC ("Scooped," "we," "us," or "our"), based in Kansas City, Missouri.

By subscribing to or using our Services, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree, please do not use our Services.

These Terms constitute a legally binding agreement between you and Scooped. We encourage you to read them carefully before subscribing.

Scooped provides professional pet waste removal services for residential and commercial properties in the Kansas City Metropolitan area. Our Services include:

• a. Regularly scheduled yard cleanups (weekly, bi-weekly, or twice-weekly)
• b. One-time deep clean services
• c. Photo confirmation after each visit
• d. Removal and responsible disposal of all collected waste using biodegradable bags
• e. Commercial property services (apartment complexes, HOAs, dog parks, veterinary offices)

Our technicians will service all accessible outdoor areas of your property where pet waste is present, including front yards, back yards, side yards, and dog runs.

Scooped does not provide indoor cleaning services, pet sitting, dog walking, or any services beyond pet waste removal unless expressly agreed upon in writing.

Service pricing is based on the frequency of visits and the number of dogs at the property. Current pricing is available on our Services page and is subject to change with 30 days' written notice.

• a. All services are billed monthly at the beginning of each billing cycle
• b. Payment is due upon receipt of invoice via credit or debit card
• c. We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover)
• d. Late payments may result in suspension of service after a 7-day grace period
• e. No refunds are issued for services already rendered
• f. Pricing for properties over 1/2 acre may be adjusted, this will be discussed before service begins

A valid payment method must remain on file for the duration of your subscription. If a payment method is declined, we will attempt to notify you and resolve the issue before suspending service.

By subscribing to our Services, you grant Scooped permission to enter your property on your scheduled service day for the sole purpose of performing pet waste removal.

• a. Service days are assigned based on your location for efficient routing. We will accommodate preferences when possible
• b. Services are typically performed between 8:00 AM and 5:00 PM on your assigned day
• c. You do not need to be home during service, but we require unobstructed access to your yard
• d. Gates must remain unlocked or a gate code/key must be provided. All gates will be securely re-latched after service
• e. If we cannot access your yard on the scheduled day (locked gate, obstruction, aggressive animal), the visit may be skipped and still billed
• f. We service rain or shine; severe weather (thunderstorms, ice, tornadoes) may cause rescheduling to the next available day

Please ensure pets are secured or brought indoors during service for the safety and comfort of both your pets and our technicians. While our technicians are trained to work around pets, we recommend keeping them inside for the most efficient service.

We believe in earning your business every visit. Scooped operates on a no-contract basis, meaning you are free to modify or cancel your subscription at any time.

• a. To skip a scheduled visit, notify us at least 24 hours in advance, no charge for properly skipped services
• b. Plan changes (upgrades, downgrades, frequency changes) take effect the following service week
• c. To cancel your subscription, contact us via phone, text, or email. The cancellations take effect at the end of the current billing cycle
• d. No cancellation fees, termination penalties, or long-term commitments apply
• e. Refunds are not issued for partial months or unused services within a paid billing period

Scooped carries full commercial general liability insurance and is bonded for your protection. However, the following limitations apply:

• a. Scooped is not responsible for damage to lawns, landscaping, or irrigation systems caused by pet waste accumulation prior to service
• b. We are not liable for injuries to pets that are not properly secured during service
• c. Scooped is not responsible for items left in the yard that may be damaged during normal service operations
• d. Our liability for any claim shall not exceed the total amount paid by the Customer for Services in the 3 months preceding the claim
• e. Scooped is not liable for service delays caused by severe weather, natural disasters, or circumstances beyond our reasonable control (force majeure)

All Scooped technicians are background-checked, uniformed, and trained in safe property handling. We take every precaution to protect your property and ensure quality service.

Scooped reserves the right to update or modify these Terms at any time. When we make material changes:

• a. We will provide at least 30 days' written notice via email before changes take effect
• b. Updated Terms will be posted on our website with the revised effective date
• c. Your continued use of our Services after the effective date constitutes acceptance of the updated Terms
• d. If you do not agree with the updated Terms, you may cancel your subscription without penalty before the effective date

We value our customer relationships and strive to resolve any issues quickly and fairly. In the event of a dispute:

• a. Please contact us first at info@scoopedkc.com or (816) 486-6486, most issues can be resolved informally
• b. If a dispute cannot be resolved informally within 30 days, both parties agree to pursue mediation before any legal action
• c. These Terms shall be governed by and construed in accordance with the laws of the State of Missouri
• d. Any legal proceedings shall be conducted in the courts of Jackson County, Missouri
• e. Both parties waive the right to participate in class action lawsuits or class-wide arbitration

Nothing in these Terms shall limit your rights under applicable consumer protection laws.